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Personal Data We Collect
We may collect and process personal data that you voluntarily provide, such as your name,
email address, contact information, company details, and any other information shared
through forms or communication with us. We may also collect non personal data, including
browser type, cookies, and usage analytics, to enhance website functionality.
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Purpose of Data Collection
Your personal data may be collected, used, and disclosed for purposes such as:
- Responding to enquiries and providing support
- Delivering services requested by you
- Improving website performance and user experience
- Sending administrative updates
- Conducting analysis and internal reviews
- Meeting regulatory or legal requirements
We do not use your data for unrelated purposes without your consent unless permitted by law.
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Consent
By submitting personal data through our website, you consent to its collection, use, and
disclosure for the purposes outlined in this Policy. You may withdraw consent at any time by
contacting our Data Protection Officer through the e-mail provided below. Upon withdrawal,
we will inform you of the likely consequences and process your request within a reasonable
time.
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Accuracy of Data
We depend on the accuracy of the information you provide. You may request corrections or
updates at any time using the contact details provided below.
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Protection of Personal Data
We implement reasonable security measures to safeguard your personal data against
unauthorised access, misuse, modification, or loss. These measures include controlled
access, confidentiality obligations, and secure storage practices. While we take
precautions, no method of electronic storage is entirely risk free and absolute security
cannot be guaranteed.
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Retention of Personal Data
Personal data is retained only for as long as necessary to fulfil the purposes for which it
was collected or to comply with legal requirements. When no longer needed, the data will be
securely deleted or anonymised.
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Disclosure of Personal Data
We do not sell or rent your personal data. It may be shared with trusted service providers
who assist in delivering our services or supporting operations such as analytics, hosting,
or communication. These third parties are required to protect your personal data in
accordance with the PDPA. Disclosure may also occur if required by law.
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Overseas Transfers
If your personal data is transferred outside Singapore for processing or storage, we ensure
the receiving organisation offers a level of protection comparable to that required under
the PDPA.
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Your Rights Under the PDPA
You may request access to your personal data, information on how it has been used or
disclosed within the past year, or correction of inaccurate information. Administrative fees
may apply as allowed under the PDPA.
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Use of Cookies
Our website uses cookies to enhance functionality and improve your browsing experience.
Details are provided in our Cookie Policy.
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Data Breaches
If a data breach poses a risk of significant harm or affects at least 500 individuals, we
will notify the Personal Data Protection Commission (PDPC) and affected individuals as
required by law.
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Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy
practices of those sites. You should review their policies before providing any personal
data.
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Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in practices or legal
requirements. Continued use of the website indicates acceptance of the updated Policy.
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Contact and Data Protection Officer
For enquiries, withdrawal of consent, or requests regarding access or correction of personal
data, please contact:
Terranova Interaction
Address: Level 42 Six Battery Road 6 Battery Road, Singapore
Registration No: 202230907W
Email: contact@terranovainteraction.com
